This would eliminate the USB connection and give you a better chance of copying the files. Then try to copy whatever you can to to the desktop's HD. Reading again, I think you should go with Caliban's advice and open the freecom USB case, remove the HD and attach it to a desktop as a slave drive to a working OS. It is quite a complicated procedure and requires use of specialised expensive equipment and deep knowledge of hard drive design and data recovery technology.' Currently there is no way to fix this type of firmware corruption at home. Capable But Command Failed' or some other BIOS error.

Insert system disk and press enter' or 'Primary Master Hard Disk Fail' or 'No operating system found' or 'USB Device malfunctioned' error or 'S.M.A.R.T. If you attempt to boot up from such a Samsung hard drive or read any data from it you would get 'Disk boot failure.

If one of the disk modules becomes corrupted the whole hard disk micro-operating system can't boot up, the drive cannot initialise correctly and thus stops working. Factory Firmware is stored on the disk platters in the so-called System (Service) Area of the hard disk. 'Samsung hard drives are well-known for their factory firmware problems. I found some more useful information on here : Apparently there aren't any issue with the driver needing updating etc. Nothing for now but running different diagnostic softwares. I was also hoping that they might be able to provide a specific diagnostic software for the brand in order to test the driver before endeavouring any further.Īnd as last resort would there be a data recovery company authorised by Freecom?

I replied that I understood the HD might not be under warranty anymore but that I purchased this product because I wanted to back-up my data and was told it was reliable. I've contacted Freecome who got back to me with a bit of a desapointing but probably expected answer: 'Sounds like the HDD itself has failed inside the unit With the drive being out of warranty your best option would beto open the unit & remove the HDD You could then try it fitted isdie a desktop PC, if the drive is still clicking there you would need to contact a data recovery company to get the data of the drive'. However as soon as I try to open one of the folders the Hard Drive starts making a clicking noise which sounds like a mechanical failure and the light at the front flashes sporadically. It also looks like a mechanical failure but for me it starts almost normally, the disc turns and the light comes on it shows my files when I access it. I have a similar problem with the same Freecome 400GB HD, also purchassed in the UK and would like to know how it all ended for you.Īt the moment I feel like you did 'guess I have learned my lesson - keep important files online, and just use the external hard drives for downloads'. I was doing some research online and found your posts.

Freecom Usb Drivers